One year of using AI tool in tech support

I'm Happiness Engineer at Octolize, where I provide tech and customer support for our Woo plugins. It's a niche within a niche: shipping solutions for online stores. The inquires are about possible shipping scenarios, issues with carriers' APIs, plugin configurations, and everything in between. About a year ago, our team decided to implement an AI … Continue reading One year of using AI tool in tech support

eSIM – the next big thing for the Internet

Being always connected should be an option, not a struggle. The silicon chip we call SIM has been essential for mobile phone adoption by the majority of human population. But because it grew on top of national telecoms it inherited many issues that date back to Graham Bell – the inventor of cable telephone. Fortunately, we now have an eSIM that addresses the need for international mobility of digital nomads.

Infinite Machine book – short and invigorating history of Etherum

Do you remember when we watched movies on DVDs? Or when mobile phones were big as a brick? If you do, then you have lived through a tech disruption cycle. There's always a period when one standard dominates the market but there's a new thing coming, to change the game. Etherum is one of the major tech solutions that ties flexibility of the digital world with broad financial services of the real world. If you are used to paying for your soy latte with your smartphone, then prepare for what's coming next.

The end of “unbreaking news” experiment with The Correspondent

People around us and the stories we tell are two timeless factors of our wellbeing. The vast and unprecise term – "the news media" is used as a scapegoat. Any political outcome, social unrest, or economic struggle can be connected to the controversial stories in "the news". I don't fall into the trap of simplification. Understanding the complexity of journalism, business models and the role of the Internet is vital for me. Until now The Correspondent was the best news project that unfortunately didn't pass the test of time.

Build Better Systems – What to do after watching the Social Dilemma documentary?

Like many other technologists, I am also fascinated by the wide spectrum of possibilities made with machines. Social Media is one of the prime examples of a "thing" that managed to become a mainstream method of building online relationships. In some regions, it's even perceived as the Internet itself. Yet, the tremendous privacy abuse, political manipulation, and mental toll can't be a "necessary evil" characteristic. It's time to Build Better Systems.

The important activities

Time is the only common denominator. Fortunately, our perception of it is subjective and open for interpretation. This allows us to choose and value the time we spend on important activities. For me, the act of writing is one of them. I love every single part of it – the struggle to focus, the slow process and the lightweight output that fits any screen. Here's a random blog post to play with creativity.

Lycamobile – the best operator for travellers in Europe

Summer in Italy in 2009 was the beginning of my work as a tour operator representative. For about five months I took care of tourists at the Adriatic coast. Besides working in the field - conducting trips, meeting with customers and agencies - I had a lot of office responsibilities. Without mobile phones and mobile Internet, it wouldn't be possible to do my work and stay in touch with headquarter in Poland.