Lycamobile – the operator with the worst customer service

A summer in Italy in 2009 was the beginning of my work as a tour operator representative. For about five months I took care of tourists at the Adriatic coast. Besides working in the field — conducting trips, meeting with customers and agencies — I had a lot of office responsibilities. Without mobile phones and mobile Internet, it wouldn’t be possible to do my work and stay in touch with headquarter in Poland.

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